Refund Policy
Effective date: May 21, 2026
Overview
This Refund Policy explains when statementconverter.co may refund paid purchases or restore credits.
The service offers free daily usage so users can test conversion quality before purchasing. Refunds are meant to cover first-time paid purchases with low usage or service-side failures, not heavy usage after successful conversion.
Free Usage Before Purchase
Free usage may be available before purchase. Current beta limits may include one free page every 24 hours for anonymous visitors and higher free limits for registered users.
Free usage is provided so you can test whether your bank statement PDFs work with the service before buying paid credits or a plan.
7-Day First Purchase Refund Window
We offer a 7-day refund window for first-time paid purchases when no more than 20% of the purchased paid credits have been used.
To request a refund, contact [email protected] within 7 days of the purchase and include the email address used for the account or purchase.
Failed Conversions and Credit Restoration
If a valid text-based bank statement fails because of a service issue, we will normally restore the affected credits first.
If we cannot resolve the issue and the request falls within the refund window, you may request a refund.
Unsupported files, including scanned statements, image-only PDFs, non-bank-statement files, corrupted files, or formats the product clearly says are not supported, are not treated as service-side failures.
Non-Refundable Cases
Unless required by law, refunds are not available for:
- purchases requested more than 7 days after payment;
- purchases where more than 20% of paid credits have been used;
- free daily credits, promotional credits, bonus credits, restored credits, or expired credits;
- accounts suspended or terminated for abuse, fraud, quota evasion, or Terms violations;
- unsupported files, scanned statements, image-only PDFs, or non-bank-statement documents;
- dissatisfaction with beta limits or unsupported features that were disclosed before purchase;
- successful conversions that were downloaded, previewed, or otherwise made available for use.
Subscriptions
If subscriptions are offered, you may cancel future renewals through the product or by contacting support. Cancellation stops future billing but does not automatically refund the current billing period unless the refund request qualifies under this policy or applicable law requires otherwise.
Unused subscription credits may expire according to the plan terms shown at checkout or in the product.
Refund Method and Timing
Approved refunds are returned to the original payment method when possible. Processing time depends on the payment provider and may take 5-10 business days after approval.
Payment provider fees, exchange rates, bank delays, and local payment rules may affect the amount or timing of the final refund.
Changes to This Policy
We may update this Refund Policy from time to time. Changes are effective when posted unless a different date is stated. Your continued use of the service after changes are posted means you accept the updated policy.
How to Contact Us
For refund questions, contact [email protected]. Include your account email, order information, and a short description of the issue.